Refund policy

Last updated: November 10, 2026

This policy covers purchases made from aianqiye at https://aianqiye.com.

1. Return Period and Conditions

You can request a return within 30 calendar days of receiving your item. Return requests may be made for items that do not fit or are no longer needed, as well as for items that arrive damaged, defective, or incorrect.

For returns due to fit or a change of mind, the item must be unused, unwashed, and unworn, in its original condition, with its original tags attached and packaging included where applicable. Please provide your order number or another proof of purchase.

These requirements do not prevent you from reporting an item that arrived damaged, faulty, or incorrect, or from exercising rights available under applicable law.

2. Requesting a Return

Email hello@aianqiye.com with your order number, the item you want to return, and the reason for the request.

For a damaged, defective, or incorrect item, please include photos if reasonably available. We’ll review your request, send return instructions, and arrange return shipping at our expense.

Return address
aianqiye
1591 Lane Ave S #82
Jacksonville, FL 32210
United States

3. Return Shipping Costs

We pay the return shipping cost for eligible returns. There are no restocking or return handling fees.

Standard shipping within the United States is free, so no original standard shipping charge will be deducted from your refund.

4. Inspection and Refunds

We’ll inspect the returned item within 3 business days of receiving it and let you know whether the return is approved. If we can’t approve it, we’ll explain the reason.

For an approved return, we’ll initiate a refund to the original payment method within 15 business days after the returned item reaches us. The refund will cover the amount paid for accepted items, including applicable refundable taxes. Any discount will be reflected in the amount you originally paid.

The time needed to initiate a refund is separate from the time your bank or payment provider takes to post it. If the refund hasn’t appeared after the processing period stated by your provider, email hello@aianqiye.com and we’ll help check its status.

5. Damaged, Defective, Incorrect, or Missing Items

If your delivery is damaged, includes the wrong product, or is missing an item, contact us at hello@aianqiye.com. We’ll look into the issue and arrange a suitable resolution, such as a replacement or refund. We won’t charge you shipping costs to correct an error on our part.

A reasonable inspection to understand what happened does not affect any rights you may have under applicable law.

6. Exchanges

If you need another size or item, contact us first. We’ll let you know what options are available and explain the exchange process before you return anything.

If an exchange can’t be arranged, you may request a return for an eligible item and place a new order.

7. Cancelling an Order

To request an order cancellation, email hello@aianqiye.com as soon as possible. We’ll check whether the order can be stopped before dispatch. If it has already been shipped, use the return process described above.

When we confirm a cancellation before dispatch, we’ll initiate a refund to your original payment method within 2 business days.

Business days are Monday through Friday, excluding U.S. federal holidays. This policy does not restrict rights or remedies that apply under applicable law.

8. Contact

aianqiye
1591 Lane Ave S #82
Jacksonville, FL 32210
United States

Email: hello@aianqiye.com
Website: https://aianqiye.com